Location
Worcester, UK
Type
Monday-Friday, Rotating Weekly Shifts
Welcome to Motel
Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born.
Over 30 years and a team of 200+ people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We're still ambitious and independent, but now we're a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali.
The role
Customer Service Administrators are required to deal with customers requests and help resolve customer enquiries via email, phone and live chat.
Duties also include handling parcels and items within the warehouse to help solve customer enquiries.
Main tasks & responsibilities
* Engage with customers via multiple platforms in a friendly and professional manner whilst actively listening to their concerns
* Offer support and solutions to customers in accordance with the company policies
* Have a good knowledge of the company policies and procedures and be able to work independently to solve customer enquiries in a timely and efficient manner
* Be confident working in a fast paced environment with phone calls and live chat
* Customer order amendments using company systems
* This list is not exhaustive and other duties may be required, according to the needs of the business.
About you
* IT competent and willing to learn new and company specific systems
* Excellent attention to detail
* Good timekeeping
* Be confident in talking to customers across multiple platforms
* Be able to handle challenging customers and complaints in a calm and professional manner across multiple platforms
* Be a team player with a helpful, flexible and positive approach to the role
* Ability to identify, investigate and solve problems under pressure
* Excellent verbal and written communication skills
* Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact
What's in it for you?
* Competitive salary in line with industry benchmarking
* 3% pension contributions from Motel; dependant on 5% pension contributions from yourself
* 25 days annual leave; with additional days for long service
* Birthday day off post probation
* Team socials and meetups
* Monthly well-being activities to support your health and wellbeing
* Tailored progression pathways
* A thorough health support service
* Access to professional support & mentoring
* Bonus Scheme for all employees, paid out twice a year at management discretion
* Motel discount
* Motel is a growth mentality company
* Option to work from home 2 days a week post probation
At Motel Rocks, we value and believe in fostering an inclusive and diverse environment for our employees, customers, and partners. We are committed to building a brand that celebrates differences and promotes equal opportunities.