Role Overview
As part of our HelpDesk service the successful candidate will be the first point of contact for all IT‑related issues. You will be responsible for managing and prioritising assigned requests. Where issues fall outside your experience, you will escalated them appropriately to a 3rd Line IT Engineer, ensuring a smooth and efficient support service. Are you looking to start or grow your career in IT support? We are seeking a motivated and adaptable Senior 2nd Line IT Technician to join our dynamic IT Services team.
Responsibilities
* Provide first‑line IT support across all College sites.
* Manage, prioritise, and action HelpDesk tickets in a timely manner.
* Escalate complex issues to senior technicians when required.
* Support a range of endpoint devices, including Windows, Android, iOS and macOS.
* Assist with peripherals, printers and general IT equipment.
* Maintain a high standard of customer service for staff and students.
Reporting & Qualifications
Reporting to the Director of IT and supervised day‑to‑day by the IT Manager, the post holder will provide essential systems support across the College's computing and communications facilities. This is a roving role covering multiple college sites, so flexibility and a willingness to travel between locations are essential.
* Enthusiastic and willing to learn.
* Good communication and problem‑solving skills.
* Ability to work independently and as part of a team.
* Comfortable working across multiple sites.
What We Offer
Your hours: 37 hours per week (Monday to Friday), 52 weeks per annum. Your pay: £28,130 per annum. The College: North Kent College (including Hadlow College) is proudly rated as an Ofsted “Good” provider, with ‘Outstanding’ learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects.
* 33 days’ annual leave, plus bank holidays (including 3 days allocated to the Christmas and New Year period).
* Enrolment onto the Peoples pension Scheme (NKC BS) which includes generous employee/employer contribution rates.
* Access to free parking and a number of onsite facilities, including gyms, restaurants and coffee shops.
* CPD days and access to several discount memberships through being an employee at a College.
If you're ready to take the next step in your IT career, we'd love to hear from you!
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