About The Role
Provide support for all business insurance activities, ensuring accurate record‑keeping, timely processing of documentation, and effective coordination with internal teams and external insurance partners. Support the ongoing management of insurance policies, renewals, and claims to help protect group assets and maintain efficient insurance operations.
Accountabilities
* Support the collection and preparation of insurance data required for annual renewals, including gathering information from the business and updating schedules and records.
* Assist with the completion and submission of underwriting forms and documentation, ensuring accuracy and timely delivery to brokers/insurers.
* Maintain organised and up‑to‑date records of all insurance policies, endorsements, and related documentation.
* Act as a first point of contact for routine insurance queries from the business, escalating more complex matters to senior team members as appropriate.
* Provide administrative assistance in managing insurance policies to ensure compliance with policy terms and internal processes.
* Coordinate insurance‑related documentation, including certificates of insurance, impairment notices, and survey requests.
* Assist with claims administration, including logging claims, tracking progress, liaising with third‑party claims handlers, and ensuring timely resolution.
Why AAH?
AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference.
We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good.
Our ability to shape the future of healthcare depends on the passion and hard work of our people.
* 25 days Plus Bank Holidays
* Company Sick Pay
* Pension Scheme
* Long Service Awards
* Death in Service
* Discounted Shopping Platform
* Employee Assistance Programme
* Excellent Career progression with full ongoing Support
* Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).
About You
* Experience in an administrative role within insurance, risk management, or a similar environment
* Basic knowledge of commercial insurance principles and processes (e.g., policy administration, claims handling, renewal cycles).
* Experience working with external service providers such as brokers or claims handlers (preferred but not essential).
* Good organisational skills with a strong attention to detail.
* Ability to communicate clearly and professionally with internal and external stakeholders.
* Proficient in Microsoft Office tools, particularly Excel, Word, and Outlook.
About Us
At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.
We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.
As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.
We are an equal opportunities employer, committed to diversity and inclusion. Our person‑centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.
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