We have an exciting opportunity to join our Solihull Branch as an Assistant Banking Manager.
The role is responsible for account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments, etc. You will work as part of the Branch team to ensure the highest levels of customer service and work together to achieve the goals on the Business Plan.
Main Responsibilities
* Preparation of facility letters and other account documentation
* Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and conditions of sanction are satisfied prior to drawdown (acting as a line of defence)
* Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
* Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
* Liaison with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order are delivered
* Support of marketing initiatives, assisting the branch in building positive and long lasting relationships with local professionals, whilst undertaking daily
Ideal Candidate
* The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.
* The applicant must be a strong team player, flexible, proactive and conscientious and bring a positive attitude. They will work with integrity and discretion and be able to work effectively under pressure. They will have full appreciation of the need to provide and deliver an exceptional level of service to existing and potential customers. They will have strong attention to detail and an organised approach to work, and be able to demonstrate their ability to work with high levels of accuracy.
* Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. A high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. It is an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
What is in it for you?
* Wide range of learning and development available, empowering and enabling colleagues to take ownership of their own development.
* Competitive salary and an extensive range of benefits, including private medical insurance, income protection and life assurance.
* A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds).
Application next steps
Once you have submitted your application, a Handelsbanken recruiter will review your details and, if you match the requirements, arrange a telephone conversation. If there is a mutual fit, you will be invited to participate in an interview.
We can support you to be your best self; if you need additional time to prepare for an interview or require assistance during any part of the interview/hiring process, please let us know by email uk_talent@careers.handelsbanken.co.uk.
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