6 Month Fixed Term Contract
Salary not provided
+ Performance-related bonus opportunities
Figma
Mid and Senior level
Manchester
More information about location
Office located in Salford Quays, Manchester
Role
Who you are
* Can quickly understand complex service journeys
* Designs with empathy and behavioural insight
* Thrives in a fast-moving environment
* Balances quality with pragmatism
* Proven experience in UX / Product Design
* Strong journey and systems thinking
* Experience designing complex service flows
* Ability to simplify high-friction or high-emotion interactions
* Confident working under time constraints
* Experience working in cross-functional product teams
* Proficiency in Figma
* Strong communication skills
Desirable
* Experience in telecoms, utilities, fintech, insurance or subscription services
* Experience designing for both web and native app
* Experience improving retention or reducing contact drivers
* Familiarity with behavioural design principles
What the job involves
* We’re looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app
* You’ll be working on journeys that help customers:
o Self-serve confidently
o Resolve issues smoothly
o Understand their products clearly
o Feel supported during moments of friction
o Stay with us because the experience works
* This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on
* Designing and improving end-to-end service and retention journeys
* Identifying friction points within existing customer flows
* Creating wireframes, journey maps, and prototypes for iterative testing
* Collaborating closely with Product, Engineering, Care and Research
* Designing within existing design system constraints
* Balancing short-term quick wins with longer-term experience improvements
* Presenting work clearly and confidently to stakeholders
* Contributing to design critiques and team collaboration
* Within 6 months, you’ll:
o Confidently own and ship improvements to key service journeys
o Learn, grow, and develop your skills as a designer/communicator
o Reduce friction in priority retention moments
o Contribute positively to team critiques and collaboration
o Support the wider design team by delivering at pace
o Leave behind clear documentation and rationale for future iteration
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Company benefits
* Company pension scheme
* Private medical insurance
* Income protection and life assurance
* We all lead different lives and like to work differently, so whether it’s working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
* We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
* We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
* We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
* You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
* We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
* Plus, you’ll have your birthday off, fully paid, every single year!
#J-18808-Ljbffr