Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing Customers by taking Parts orders via the Phone, Email, and Customer App. The role also entails supporting Customers and providing expert advice on Parts based at our Ford franchise in Inverness.
Key Activities include:
* Accurately identifying Parts for specific vehicles
* Fulfil Customer orders via the Phone, Email, and Customer App
* Build strong relationships with both new and existing Customers
* Provide a high level of Customer service
* Supporting our Customers to become more profitable
* Be a confident and capable communicator, both written and verbally
* A good telephone manner
* Be a ‘Team Player’
* Basic understanding of using a computer; full training of systems and software can be provided
Why Park’s?
Established in 1971, Park’s is a private family-owned business, which takes great pride in being Scotland’s leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.
Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.
As a Park's Motor Group employee you will receive:
For you:
Access to the Company Pension Scheme
Colleague Introductory Scheme
Industry leading discounts on purchases on new and used cars
Death in service benefit
For you and your family:
Discounted Servicing
Subsidised car purchase scheme
Employee Assistance Programme
24/7 remote GP
Medical second opinions
Unlimited mental health support
Physiotherapy help and advice
Savings and discounts on shopping
Financial and legal support
Wellbeing assistance
#J-18808-Ljbffr