Voids & Lettings Co‑ordinator (Hybrid)
Sector: Property & Housing
Location: Stratford Halo (E15 2NE) and Bruce Kenrick House – covering London N1 or E15.
Pay rate: £21.59 PAYE or £28.56 Umbrella. Duration: 5 months initially. Working hours: 9am to 5pm, 35 hours a week.
Responsibilities
* Manage all lettings and transfers, working collaboratively with customers and colleagues.
* Allocate homes in priority/management transfer cases, ensuring sensitive case management in line with policy and collaboration with relevant internal and external stakeholders.
* Support teams to complete tenancy changes (successions, assignments, discretionary tenancies, and mutual exchanges) to maximize use of homes.
* Respond to lettings, allocations and rehousing enquiries from customers, stakeholders, colleagues, MP/Councillor enquiries and feedback about services.
* Deliver the lettings service to a high standard by obtaining property attributes, advertising, actioning shortlists, obtaining verifications, and advising the housing officer.
* Adhere to all general and scheme‑specific nomination agreements, policies and legislation.
* Proactively monitor and administer the operation of the lettings system to ensure compliance with regulatory standards and administration within our policies and procedures.
Eden Brown is acting as an Employment Business in relation to this vacancy.
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