Business Analyst – Lending Tribe (Mortgage Documentation Generation Automation)
About the Role
This role focuses on automating the generation of mortgage documentation within the Doc Rendering Service platform, ensuring solutions meet business objectives, regulatory obligations, customer outcomes, and operational readiness. You will work closely with Product Owners, developers, SMEs, operations teams, Legal and regulatory partners to translate business needs into clear, structured, parameterised specifications.
Key Responsibilities
* Identify and analyze business problems and client requirements that require change within the organisation.
* Develop business requirements that address business problems and opportunities.
* Collaborate with stakeholders to ensure that proposed solutions meet their needs and expectations.
* Support the creation of business cases that justify investment in proposed solutions.
* Conduct feasibility studies to determine the viability of proposed solutions.
* Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
* Design operational and process solutions to ensure the proposed solutions are delivered within the agreed scope.
* Support change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.
Additional Management Expectations (Assistant Vice President)
* Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
* Lead a team performing complex tasks, set objectives, coach employees, appraise performance and determine reward outcomes.
* Demonstrate leadership behaviours (Listen, Energise, Align, Develop) to create an environment for colleagues to thrive.
* Lead collaborative assignments and guide team members through structured assignments.
* Consult on complex issues, providing advice to People Leaders for escalated issue resolution.
* Identify ways to mitigate risk and develop new policies/procedures supporting the control and governance agenda.
* Take ownership for managing risk and strengthening controls related to work performed.
* Engage in complex analysis of data from multiple internal and external sources to solve problems creatively and effectively.
* Communicate complex information effectively to relevant audiences.
* Influence or convince stakeholders to achieve desired outcomes.
Required Qualifications & Experience
* Core Business Analysis Expertise: strong analytical thinking, problem‑solving skills, and the ability to turn complex, unstructured information into clear business rules and high‑quality deliverables (e.g., user journeys, process maps, data models, specifications).
* Proactive & Outcome‑Driven Mindset: self‑starter who plans and manages work, stays customer‑focused, and prioritises clarity, accuracy, value delivery, and operational efficiency.
* Stakeholder Engagement & Communication: skilled at managing stakeholders at all levels, facilitating sessions, communicating complex ideas, eliciting requirements, and presenting insights.
* Agile Delivery Capability: qualified or experienced in Agile environments, with a strong track record of working in Scrum teams, collaborating with Product Owners, and contributing to iterative delivery and prioritisation of value‑driven solutions.
* Mortgage Domain Knowledge: deep understanding of mortgage products, credit processes, customer communications, and regulatory requirements.
* Data & Automation Expertise: experience analysing data structures, flows, and complex business rules, and in automation tools or workflow systems, with a solid grasp of process optimisation and continuous improvement principles.
Location
Glasgow.
Barclays Values
All colleagues will demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset to Empower, Challenge, and Drive.
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