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Building Manager/Facilities Manager
Role Purpose
Manage the day-to-day operational activities in line with health and safety, environmental, company procedures, legislative requirements, budgetary costs, and client/tenant requirements, ensuring high customer service standards and key performance indicators are met.
Role Specific Particulars
The property is a medium-sized premises located in the West End of London. The successful candidate will be part of a site team comprising Security, Maintenance, and Cleaning service providers, playing an essential role for the property, colleagues, clients, and occupiers.
Key Responsibilities
Commercial
* Prepare, control, and monitor the service charge budget according to the client's agreement and timelines, in collaboration with the Senior Facilities Manager.
* Prepare management reports as needed.
Compliance
* Ensure health and safety compliance, including regular audits, fire drills, evacuations, and updating emergency plans and site maps.
* Manage risk proactively and ensure insurance compliance for public and statutory bodies.
* Develop and review annually a Crisis Management plan.
* Assist with external contract procurement, ensuring adherence to company policies.
* Maintain management records such as asset registers, emergency plans, and plant testing documentation.
* Liaise with local authorities as appropriate.
* Perform any other duties aligned with business needs.
Customer Service and Quality
* Maintain the building's fabric to a high standard, including planned maintenance and overseeing contractor works.
* Develop and sustain excellent occupier relationships, ensuring high service standards and attending tenant meetings.
* Review contractor work regularly to ensure contractual standards are met.
People Management
* Manage on-site CBREMS personnel, ensuring proper training.
* Conduct performance reviews and set SMART objectives.
Person Specification/Requirements
* Degree level education or equivalent.
* Experience in facilities management, including managing personnel and service agreements.
* Technical knowledge of premises management.
* Excellent customer service, interpersonal, and communication skills.
* Understanding of Health and Safety legislation and environmental requirements.
* Proficient in IT and industry-specific applications.
* Ability to work independently and under pressure.
* IOSH qualification.
* IWFM qualification preferred.
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