Debt Recovery Agent
Location: Kirby
Salary:£26,350 - £30,385 per year + non-contractual bonus
Contract type: Full-time, Permanent, Hybrid working available
Ardent Credit Services Ltd is expanding so why not join us as a Debt Recovery Agent, in our Kirkby, Knowsley contact centre. We are a multi award winning debt recovery and credit management services provider who operate in both the consumer and commercial sectors. We are proud to work on behalf of some of the world's largest creditors and even prouder of our friendly working environment.
About the Role
Join our team at Ardent Credit Services as a Debt Recovery Agent and help customers get back on track with their finances.
You'll be the voice of support and understanding, providing excellent service while finding fair and practical solutions.
We're expanding our team and looking for compassionate, motivated individuals who can build rapport quickly and handle conversations with care and confidence.
What you'll do
* Communicate with customers by phone to understand their situation and agree affordable repayment solutions
* Provide clear information and guidance to help customers take positive steps forward.
* Work within regulatory guidelines maintaining professionalism and empathy at all times.
* Meet performance goals while ensuring every customer is treated fairly and with respect and understanding.
About you
* excellent verbal and written communication
* Confident and professional telephone manner
* Strong listening and negotiation skills with the ability to find the right outcome
* Calm and resilient under pressure, with good problem-solving ability
* Minimum 1 year experience in collections, customer service, or a related field
Working Hours
Monday-Friday 9am-5:30pm.
Although we have no immediate plans to change our working hours, we may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm
What we offer
Competitive salary: £26,350 - £30,385 per year
Hybrid working options after 6 months ( office and home-based)
Full training and ongoing development
21 days holiday rising to 25 (plus bank holidays)
Cycle to Work, Electric Car scheme, Dental and Health Plans, Company Pension, Life Insurance and Colleague Assistance Program.
We also offer 100's of discounts on shopping, days out, restaurants, cinema, holidays and much more, including Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry's Argos, Primark, Odeon, Pizza Express, Costa Coffee, and many, many more….
We provide free on-site parking, bike storage, and shower facilities.
Our Commitment
We welcome applicants from all backgrounds. whatever your story-age, gender, ethnicity, or disability - If you bring empathy, and a positive attitude, we would love to hear from you.
Please Note: The successful candidate will also be required to have a credit check and DBS check so please make sure you are happy for us to conduct this should you be successful.
We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips-Cohen UK website.
Job Type: Full-time
Pay: £26,350.00-£30,385.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
* Work from home
Ability to commute/relocate:
* Liverpool L33 7XW: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 1 year (required)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person