Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Eridge Underwriting is a trading name of Dual Corporate Risks. We are a specialist motor Managing General Agent and part of the Howden Insurance Group. We work with around 75 brokers across the UK and generate over £70m in premium income.
We’re looking for a Counter Fraud Investigator to join our small, collaborative Counter Fraud team. This is a great opportunity for someone looking to develop a career in counter fraud within the motor insurance sector.
Location & Hours
On-site
Role Purpose
As a Counter Fraud Investigator, you will help to protect the business and our customers by identifying, investigating, and preventing fraud across our motor insurance portfolio. This includes reviewing referrals, applying the correct remedies in line with legislation, and working closely with brokers and industry partners.
Key Responsibilities:
1. Review suspected fraud referrals using desktop tools and open‑source intelligence
2. Investigate policy misrepresentation and apply appropriate remedies
3. Identify fraud trends and emerging risks using internal MI
4. Manage calls and emails relating to suspect policies
5. Accurately record investigation activity and outcomes
6. Support fraud prevention initiatives and tool development
7. Carry out broker audits and respond to data requests in line with GDPR
8. Build strong working relationships with brokers, investigators, and other anti‑fraud partners
The ideal candidate will:
9. Have a naturally inquisitive and analytical mindset.
10. Have the confidence to question information and identify inconsistencies.
11. Be professional and discreet when handling confidential information
12. Show excellent attention to detail and a high level of accuracy.
13. Be comfortable using Microsoft Word, Excel, and other relevant systems.
14. Strong written and verbal communication skills
15. Able to manage workload and priorities effectively
16. Have a minimum of 2–3 years’ experience within the insurance industry, or relevant exposure to counter‑fraud activity within the financial services sector.
17. Be proactive and committed to ongoing learning and professional development.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
18. Our successes have all come from someone brave enough to try something new
19. We support each other in the small everyday moments and the bigger challenges
20. We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent