Vacancy NameSenior E-Commerce Insight AnalystVacancy NoVN420Job TypePermanentLocationHatfieldJob Details
We’re Ocado Retail. We’re the people powering Ocado.com, the world’s largest online grocer, and Zoom by Ocado, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.
We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self, and Challenge what's possible .
We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of tomorrow, today.
About the Team
Retailinsight is at the heart of the Ocado Retail grocery team – from advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping through to building models for new loyalty schemes and personalised marketing campaigns – data and insight are critical to everything we do. We want our analysts to become experts in their areas as well as have the skills needed to produce great insight.
We, therefore, run regular training sessions on the key tools needed – choosing visualisations, presentation skills, SQL, statistics and more.
The Role/Profile
The Merchandising and Product Insight role will be dedicated to understanding how customers interact with our website and apps. They will also help understand the impact of new features of the website and suggest improvements. They will answer questions such as: Is our search algorithm working as effectively as possible? How do customers react to media and events? How can we increase the effectiveness of our site through personalisation? The role will involve extracting, manipulating and analysing data to make critical recommendations.
Key Responsibilities
1. Interrogating internal databases to provide recommendations to the E-Commerce team and Ocado Retail’s senior leadership within the commercial context. This will involve both shorter-term, quick turnaround questions to help inform tactical decision-making and longer-term projects shaping the future of the E-commerce team’s strategy.
2. Visualising data and presenting insight in a concise manner with presentations tailored to the technical level of the audience.
3. Develop and maintain reports and tools to enable self-serving of data among stakeholders.
4. Monitor business KPIs on a continuous basis and provide suggestions on risks/opportunities frequently.
5. Develop area expertise to drive understanding of the best route forward, and help shape the team’s weekly actions and long-term priorities to have the greatest impact.
6. Act as a subject matter expert with other Insight teams when projects overlap with other business areas.
Key skills
Essential:
7. Experience working with databases or large volumes of data
8. Experience in visualising and presenting analytics-driven recommendations to wide-ranging audiences
9. Proven experience of data mining using SQL
10. Ability to drive projects forward and deliver to plan
11. The ability to communicate and influence at all levels
12. Excellent Excel skills
Preferred:
13. Experience in a retail, e-commerce, or FMCG consumer-facing business
14. Experience with data visualisation software such as Tableau
15. Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML)
16. Knowledge of VBA
17. Experience of R or Python
What We Offer You
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.
These benefits can also be customised so you can pick and choose to best suit your lifestyle.
Core Rewards
18. Annual bonus scheme - maximum opportunity dependent on the role
19. 26 Days Annual Leave plus bank holidays
20. Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
21. 50% income protection
22. 4x salary life insurance
23. 15% Ocado.com discount
24. 20% Marks and Spencer discount
25. Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
26. Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)
Health & Wellbeing
27. Private Medical Insurance
28. Critical Illness
29. DigiCare+
30. Healthcare Cashplan
31. Health Assessment
32. Dental Insurance
33. Eyecare Vouchers
34. Digital GP
35. Mental Health
Flexible Benefits
36. Tax-efficient electric vehicle leasing scheme
37. Access to a retail discount platform, providing discounts and cashback
On-site at Apollo
38. Free onsite parking and free shuttle service from Hatfield station
39. Regular socials, including Town Halls and Mixers & our ORL Summer Party
40. ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
41. As part of our inclusive nature, help make change within the business and join any of our Networks
Travel to Apollo
We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office!
Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE
Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.
A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development from M&S.
Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status
Recruitment Privacy Notice
Ocado Retail Limited will process and store your personal information in accordance with our. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.