Job Title:
EUC IT Desktop Support Technician
Job Type & Location:
Onsite | Full-time (40 hrs/week) | Range Road, Witney OX29 0YL
Job Overview
We are seeking an experienced
EUC IT Desktop Support Technician
to provide high-quality technical support for end users. The role requires hands-on expertise in troubleshooting, installation, and maintenance of desktops, laptops, printers, and peripherals, while ensuring compliance with security and warranty standards.
Key Responsibilities
Technical Support:
* Provide IT infrastructure field support including troubleshooting of hardware, software, and operating systems.
* Install, configure, and resolve issues with desktops, laptops, printers, and other peripheral devices.
* Deliver desk-side and break/fix support, including basic administration of Windows OS and Mac/Linux OS (preferred).
* Perform Smart Hands activities such as racking/stacking, network patching, and hardware setup.
* Troubleshoot and resolve network-related issues including TCP/IP, DNS, DHCP, VPN, and RDP.
* Support and maintain end-user network cabling and perform preventive maintenance.
* Conduct repeat call analysis and contribute to problem management activities.
* Ensure compliance with hardware warranty and customer security standards.
Tools & Technologies:
* Strong experience with Microsoft Windows (Win10/11), Microsoft Office, and related desktop applications.
* Familiarity with IT tools such as ServiceNow/Remedy, SCCM, Intune, and imaging/patching technologies.
* Basic understanding of enterprise LAN/WAN setups and infrastructure components.
Non-Technical Skills:
* Strong customer service and client management skills.
* Excellent oral and written communication abilities.
* Ability to interact effectively with stakeholders at various levels.
* Self-driven, proactive, and results-oriented approach.
* Ability to work independently as well as in a team environment.
* Strong organizational skills with the ability to meet deadlines and handle tasks with urgency.
* Flexibility to work varied schedules as needed.
Qualifications & Experience
* Minimum
3 years of hands-on IT field support experience
.
* Associate Degree in Electronics, Computer Science, or related field (preferred).
* Certifications such as
CompTIA A+
or OEM certifications (Dell, Toshiba, Lenovo, HP, etc.) are desirable.
* Ability to lift/move equipment weighing up to 50 lbs.