Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims
Office based – Newcastle upon Tyne
Salary: £25,000 – £28,000 DOE + Performance Bonus
We are looking for a File Handler to manage a caseload of Uninsured Loss Recovery (ULR) claims – mainly vehicle damage and credit hire recovery – from start to finish. You will run around 100–140 files, progress cases efficiently, and achieve strong outcomes for clients.
Key Responsibilities
* Review new instructions and manage a caseload of 100–140 files
* Handle enquiries from clients, introducers, and third parties
* Maintain accurate file records and key dates (e.g. limitation)
* Negotiate with insurers, solicitors, engineers, and hire companies
* Prepare cases for court proceedings and issue court papers
* Conduct litigation up to and including final hearings
* Assess case prospects and gather supporting evidence
Candidate Requirements
* Previous credit hire and/or litigation experience preferred
* Other relevant claims handling experience also considered
* Knowledge of legal concepts and civil procedure rules
* Excellent client care, attention to detail, and communication skills
* Strong IT skills (MS Office, time recording systems)
* Highly organised with ability to meet deadlines
* Team player with a proactive approach
Salary & Benefits
* £25,000 – £28,000 DOE + performance-based bonus
* 23 days holiday + Bank Holidays (increasing with service)
* Holiday purchase scheme (up to 1 week extra)
* Attendance bonus
* Death in service benefit (after 1 year)
* Company pension (auto-enrolment)
* Employee assistance programme (24-hour helpline)
* Travel-to-work schemes (bike to work, public transport)
* Annual flu jab and eyecare scheme
About Us
We are a Legal 500–recognised law firm with 30+ years' experience in personal injury, clinical negligence, credit hire, and housing disrepair. With offices in Newcastle and Birmingham, we combine legal expertise with a client-focused approach and are proud to be rated "Excellent" on Trustpilot.