Job Description
We are seeking a confident, customer-focused Trade Counter & Showroom Sales Advisor to join our dedicated team.
This is a varied and hands-on role combining trade sales support, customer service, and yard operations. You’ll be equally comfortable advising a builder at the trade counter, helping a homeowner in the showroom, and assisting with stock and dispatch in the yard.
If you enjoy working with people, solving practical problems, and being part of a close-knit team, this could be the right role for you.
Key Responsibilities
Trade Sales & Counter Support
* Build strong, lasting relationships with tradespeople, installers, and developers.
* Handle trade enquiries in person, by phone, and via email.
* Provide product advice, pricing, availability, and delivery coordination.
* Identify and develop new trade accounts in the local area.
* Prepare orders for dispatch and coordinate collections.
* Load and unload vehicles safely (forklift operation where certified).
* Carry out weekly stocktakes and maintain accurate stock levels.
* Keep the yard organised, clean, and operating efficiently.
Retail Showroom Sales
* Greet customers and provide knowledgeable, friendly service.
* Understand project requirements and recommend suitable products.
* Prepare accurate quotations and process sales.
* Calculate quantities and area measurements for customer projects.
* Maintain attractive and well-presented showroom displays.
* Use internal systems for quotes, orders, and stock management.
* Stay up to date with product ranges and technical information.
What We’re Looking For
* Strong communication skills and a genuine focus on customer service.
* Experience in trade counter, retail sales, builders’ merchants, or similar environments.
* Confident dealing with both trade and retail customers.
* Organised, proactive, and comfortable working independently.
* Good numerical skills — able to calculate measurements and quantities accurately.
* Physically capable of handling heavy materials as part of daily duties.
* Forklift experience (preferred but not essential).
* Comfortable using computers and learning new systems.
* Positive attitude and willingness to take initiative.