The Head of Housekeeping is required to manage the
day-to-day cleaning and housekeeping services across the estate.
This hands on role centres around MacLeod House & Lodge, a five-star, 18-bedroom luxury
country house hotel located within the heart of the estate. Featuring opulent furnishings and heritage
features, the property offers exceptional resort accommodations for golfers,
visitors and guests.
Supporting the MacLeod House & Lodge Manager and working closely with
the Head of Operations and Resort Services teams, this post is integral to the
day-to-day operations of the resort and requires meticulous attention to detail
and the highest standards of fineness and cleanliness.
This is a hands-on housekeeping role that operates on a shift-based
system including occasional evening and weekend working in line with the
seasonal needs of the business.
Contract: Full Time
Reports to: Head of Operations
Key Duties & Responsibilities:
* Proactively lead the housekeeping team and
ensure all buildings and facilities are maintained to the highest standard of
cleanliness and are presented to a five-star standard at all times
* Manage the housekeeping department including overseeing
housekeeping activities and manage staff rotas in response to business fluctuations
* Oversee and manage laundry stock control, in-room
amenities supplies and stock
* Ensure guest rooms, public areas, rest rooms and
lounge areas within MacLeod House, Clubhouse and Heritage Retreat are
immaculate and ready for guests each day
* Report any missing or damaged items, ensuring
they are replaced and repaired
* Comply with Health and Safety and COSHH
regulations rules in line with best practice and company policies
* Undertake regular deep cleaning as part of an
annual cleaning and maintenance programme
* Review and update standard operating procedures for
housekeeping staff and cleaning contractors, in line with the needs of the
business
* Train new housekeeping members and monitor external
cleaning contractors
* Undertake site-wide housekeeping and cleaning activities,
including the office, maintenance buildings, and staff accommodation, when
required
* Work with management to identify operational
improvements and efficiencies wherever possible
* Manage the housekeeping budget and service
provider agreements
* Support the hotel management team with guest
services including in-room amenities and enhancements, welcome gifts, turn-down
(when required) and VIP in-room services
* Assist hotel management with décor maintenance
and presentation including flower displays, fruit displays, cabinet displays
and public areas
* Any other duties or activities necessary to
support management with the smooth operation of the business
Qualifying Criteria:
* Housekeeping experience, ideally in a four- or
five-star environment
* Due to the scale of the site, driving is essential. A full clean driving licence is required
* Meticulous eye for detail and demonstrable
commitment to maintaining high standard
* Excellent timing keeping and good organisational
skills
* Positive and flexible approach to work including
weekend and evening shifts
* Proactive with the ability to work with minimal
supervision
Salary & Benefits
Competitive salary and benefits package.
Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.