Customer Care Manager Leading House Builder Location: North West (travel across sites required) Salary: Excellent package car allowance bonus Sector: Open Market & Affordable Housing Are you passionate about delivering exceptional customer experiences? Do you have proven experience working within the house building sector? This could be the perfect next step in your career. Our client, a respected and forward-thinking house builder, is seeking a Customer Care Manager to join their dynamic team. Known for building quality homes across both the open market and affordable housing sectors, they are committed to delivering not just homes, but outstanding customer service. About the Role: As Customer Care Manager, youll be the key link between homeowners and the business, ensuring all customer queries and post-completion issues are resolved swiftly and to the highest standard. Youll work closely with site teams, contractors, and senior management across multiple developments throughout the North West. What Youll Be Doing: Managing the end-to-end customer care process post-completion Coordinating remedial works and snagging with site and subcontractor teams Maintaining excellent communication with homeowners, ensuring satisfaction Analysing trends and reporting on performance to drive continuous improvement Representing the company with professionalism, empathy, and integrity What Were Looking For: Previous experience within a house builder is essential Strong knowledge of NHBC/LABC standards and the customer journey A natural problem-solver with excellent communication and organisational skills A "People Person" who drives excellence and attention to detail A full UK driving licence and flexibility to travel across regional sites Whats on Offer: A competitive salary and excellent benefits package Company car/car allowance Generous bonus scheme Genuine investment in training, development, and career progression A supportive and forward-thinking working environment This is a fantastic opportunity to join a growing developer that truly values its people and its customers. If you're ready to step into a key role where you can really make a difference wed love to hear from you. Apply now or get in touch for a confidential chat.