Customer Service Specialist -Ocean Freight
Location: Nuneaton (Hybrid, Mon-Tue Office)
Hours: Mon- Fri 9-17:30
Are you passionate about delivering exceptional customer service? Due to an exciting new business win, we’re expanding our Ocean Freight team in Nuneaton and looking for a Customer Service Specialist to join us. If you thrive in a fast-paced environment and take pride in exceeding customer expectations, we’d love to hear from you!
What will you be doing?
* Building strong relationships with customers through effective communication and support.
* Proactively managing workflows to meet customer deadlines and expectations.
* Investigating and resolving customer queries promptly and professionally.
* Monitoring Gross Profit (GP) post-shipment across all transport modes.
* Supporting the implementation of new customer profiles and processes.
* Participating in customer meetings and identifying business efficiencies with your team leader.
* Ensuring all pricing and quotations are completed accurately and on time.
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