Simplicity Group is seeking a Telecom Support Engineer (2nd Line) to enhance its technical support team. You will be responsible for resolving complex faults across VoIP, broadband, and network services while maintaining high-quality case ownership. The role emphasizes communication skills as much as technical expertise, requiring you to explain issues clearly and engage with customers actively. Join a supportive team environment at our Northern Ireland location, where career growth and employee retention are prioritized.
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