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Customer Service Apprentice
, Apply From: 16/06/2025
Learning Provider
Delivered by BURY COLLEGE
Employer
WATSON CONSTRUCTION LIMITED
Vacancy Description
* Champion the customer throughout the business and be the first elevated point of contact for our clients, their customer care teams and their individual tenants
* Work with our clients at the point of handovers to be available to show their neighbourhood teams how features in the homework, and aid their tenants where this is required
* Receive and log defects within our Development Management System
* Assign defects to in-house teams and subcontract teams, arranging appointments with tenants for these to be completed
* Keep tenants informed about upcoming appointments and liaise with tenants following completion of works to ensure total satisfaction in works complete
* Monitor KPI performance against specific contract requirements
* Undertake day to day call handling, answering inbound phone calls and direct around the team
* Work with Customer Care Manager to assign work to Customer Care Operatives and manage their work routes
Key Details
Vacancy Title
Customer Service Apprentice
Employer Description
Watson are a family business, delivering affordable housing along with private sale and build to rent developments across Greater Manchester, Lancashire and High Peak.
Vacancy Location
208-210 GREAT CLOWES STREET SALFORD M7 2ZS
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000325907
Key Dates
Apply From
16/06/2025
Closing Date For Applications
2025-07-31 23:59:59
Interview Begin From
Possible Start Date
2025-08-04 00:00:00
Learning Provider
BURY COLLEGE
Contact Details
Rob Watson Vacancy Type:
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsTeam workingPatience
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