MMP Consultancy are currently seeking an experienced Tenancy Enforcement Specialist to work for a Housing Provider in Norfolk.
Responsibilities
* To receive internal and external referrals of high level cases of ASB and to take appropriate steps to resolve these cases within the client’s policies and procedures.
* Take over management of escalating cases from the Neighbourhood Officers.
* Provide training, support and advice to other members of staff for low level tenancy breaches and ASB.
* Draft appropriate legal notices in respect of enforcement action (Notices of Seeking Possession / Requiring Possession etc) in accordance with legal requirements.
* Draft witness statements on behalf of victims and to represent the client in Court as required.
* To carry out enforcement action as requested by Asset Management in regard to servicing compliance.
* To represent the client in Court in relation to enforcement action relating to all tenancy enforcement excluding income related cases.
* To produce statistics relating to ASB casework and KPI's on a monthly basis.
* Attend meetings with other organisations and agencies in relation to the co-ordination and improvement of approaches to tackle ASB.
* To act as the main point of contact for staff referring serious ASB cases and for all ASB cases involving Supported and Specialist Housing accommodation.
* Work closely with other organisations involved in tackling issues of anti-social behaviour.
* To work effectively with all members of the Housing Management Team to ensure that tenants and other customers receive a seamless and high quality service.
Experience
* Possess a high level of numeracy.
* To possess a high level of interpersonal skills.
* Ability to use IT systems effectively, including MS Office Word, Excel and Outlook.
* Experience of working in a busy customer service environment.
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