One Stop • Christchurch • Apply by 19-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safety at work.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Possibly managing shifts in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
* If the store has a Post Office Local, duties include daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We welcome discussions about flexible working arrangements to support your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and services like cash machines, Post Office, and vending solutions.
Part of Tesco since 2003, our stores are supported from three distribution centers in Brownhills, Nursling, and Wakefield. We are committed to inclusivity and accessible recruitment, holding Disability Leader Level 3 accreditation.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Colleague Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including shared deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounted health checks and flu jabs at Tesco Pharmacy
* Discounted cash plans with Simply Health
* Exclusive savings via Colleague Deals and Discounts
* Save as you earn scheme
* WeCare support services including 24/7 GP, mental health support, and more
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options including part-time, job shares, and shift patterns
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