Job Description
Location: Aaron Crest Care Home, Tanhouse Road.
About the Role
To be responsible for the smooth running of the administration of the Care Home.
Required Skills, Knowledge and Qualifications
* Able to demonstrate strong skills in Excel, Word, Outlook and to be able to learn other applications.
* Experience of working to deadlines, working alone and as part of a team.
* Experience in handling data, numbers, and reporting in detail.
* Good numerical and word processing skills.
* Evidence of good written and oral skills for communication and understanding.
* Effective interpersonal skills and working with others.
* Adaptability.
* Planning and organisation.
* Positive and flexible attitude.
* The desire to make a difference.
* The ability to plan and prioritise workload.
* Professional presentation of self within the workplace.
* Understanding of and commitment to equality of opportunity.
* Professional telephone manner.
* An appreciation of need for confidentiality.
* Satisfactory DBS check.
* Team player.
Desired Skills, Knowledge and Qualifications
* NVQ or QCF qualification in business administration or similar.
* Experience with HR administration, payroll and bookkeeping.
* Experience of administration work in a health care setting.
* Knowledge of the main issues facing older people.
* Knowledge of Care Home funding.
Main Responsibilities
* Maintain accurate and complete financial records of the Care Home in line with Company policies and procedures, using computer and manual systems.
* Prepare and issue regular Management Information Reports within the prescribed timescales assisting with producing reports and statistics.
* Ensure all banking is completed promptly. Process all receipts from Social Services/PCT’s.
* Support the centralised sales, purchase ledger, finance, and payroll input systems.
* Use our internal system to raise purchase orders and ensure that our orders from suppliers are received and correct.
* Manage and maintain petty cash records accurately.
* Ensure payroll information is collated accurately and send it to the payroll department for processing.
* Maintain internal Time and Attendance software reflecting relevant changes promptly, including sickness/absence, change of personal details.
* Maintain complete files for Service Users (financial) and Employee (personnel) in line with the Company’s policies and procedures.
* Undertake checks on PIN numbers, Visa expiry dates and DBS checks on the required renewal dates.
* Manage each resident’s personal allowance.
* Provide administrative support to the Home Manager e.g. typing, filing, dealing with correspondence etc.
* Take minutes from staff meetings, resident meetings, and any other meeting reasonably requested of you by management, ensuring the minutes are an accurate reflection of the meeting, are organised in a sensible order, and are filed in the appropriate folder.
* Operate office equipment such as photocopier and computer as required.
* Maintain stationery supplies.
* Order and maintain records of employee’s uniforms.
* Answer the telephone promptly and deal with enquiries in a helpful, courteous, and welcoming manner, being aware of the need to always maintain confidentiality regarding employees and residents.
* Ensure that the Home's filing system is maintained accurately and promptly.
* Keep on top of the home’s archiving, ensuring records are regularly removed from folders, collated, labelled, and stored neatly according to the home’s archiving system.
* Keep a tidy and organised office, making sure that paperwork is easily found, files are well maintained, paperwork is well presented, and the desk is tidy.
Marketing
* Be the first point of contact for residents and visitors, offering a friendly, welcoming, and professional support.
* Show visitors round the Care Home, in the absence of the Home Manager.
* Prepare and display information leaflets and posters, send out brochures etc, as and when required.
Training and Development
* Attend mandatory training days/courses, on or off site, as and when required.
* Complete all E-learning courses that are allocated in a timely manner.
* Maintain professional knowledge and competence.
Health and Safety
* Report immediately to the Home Manager or Person in Charge any illness of an infectious nature or accident incurred by a Service User, colleague, self or another.
* Understand and ensure the implementation of the Care Home’s Health and Safety policy, and Emergency and Fire procedures.
* Report to the Home Manager or the Handyperson any faulty appliances, damaged furniture, equipment, or any potential hazard.
* Promote safe working practice in the Care Home.
General
* Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.
* Notify the Home Manager or the Person in Charge, as soon as possible, of your inability to work, and on returning to work from all periods of absence.
* Ensure the security of the Care Home is maintained at all times.
* Adhere to all Company policies and procedures within the defined timescales.
* Ensure all equipment is clean and well maintained.
* Carry out any other tasks that may be reasonably assigned to you.
* This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.
Closing Date: Sunday 19th April 2026
Contract Type: Full time
Salary: £13.30 per year
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