NL25 Head of Operations (Rail)Location: DerbySalary: Significant and competitive packageThe Head of Operations will direct an operations team that supports the safe, sustainable and efficient provision and operation of fixed rail infrastructure services. They will lead the operations team to meet defined safety, performance and financial objectives. They will act as the operational lead for the geographical area in agreeing key priorities with stakeholders.Key Accountabilities
1. Direct the management of safety within the geographical area and act as a role model in the promotion of safety and environmental excellence across all areas of control.
2. Inspire excellence in the quality of service provided.
3. Direct the area team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.
4. Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
5. Achieve financial, technical, safety and customer satisfaction targets agreed with the Chief Operating Officer.
6. Lead delivery of operations in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. Support the on-site management of recovery from major in...