Customer Account Manager
Evlo Middlesbrough, England, United Kingdom
Customer Account Managers – Opportunities That Empower You To Succeed.
Evlo is an established market leader in consumer finance with over 15 years of successful history. We offer dynamic and exciting growth opportunities for candidates, supported by a superb range of benefits.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring at the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside an excellent eye for detail.
Key Responsibilities
* Speak with customers in the local branch to assess loan requirements and affordability.
* Process loan agreements and ensure accurate documentation.
* Support customers throughout the full lifecycle of their loan.
* Build rapport and communicate effectively with customers.
* Meet targets and deliver excellent customer service.
Required Skills
* Customer focused.
* Strong communication skills and confidence.
* Self‑development mindset.
* Team work.
* Enjoy working with targets.
Salary
Up to £32,000 depending on experience.
Benefits
* Bonus scheme.
* Private healthcare.
* Life assurance.
* Excellent company pension 3% employee to 8% employer contribution.
* 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed).
* Cycle to Work vouchers.
* Retail discounts.
* Tech scheme.
* 3 charity volunteering days.
Successful applicants will receive comprehensive training and support from senior management. Evlo is committed to being a great place to work, with employee satisfaction key and a dedicated mental health first aid team.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Sales and Business Development
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