Overview
Operations Manager - Reactive, Voids and Planned Works — Dunfermline, Fife — Hybrid Working.
Starting salary £45,662 per annum. Full-time, Permanent. Hours of work: 35 hours core week. Closing Date: 5pm on Tuesday 30th September 2025. Interview Date: Wednesday 22nd October 2025.
We have an exciting and new opportunity for an experienced multi-trade property maintenance manager to oversee operational activities and ensure the delivery of a high quality, tenant and customer focused, comprehensive and value for money service.
Responsibilities
* Provide strategic direction to a multi-disciplinary in-house team (approx. 37 staff) and take ownership of a budget of around £1 million, covering reactive, void and some planned maintenance. This is a hands-on leadership role requiring a clear focus on operational excellence, team performance, and cost control.
* Lead on performance management, coach for results, and ensure consistent application of HR and operational policies; support the development and growth of individuals while motivating the team to achieve targets and deliver high standards of service.
* Identify and implement process and service improvements, embedding a 'right first time' ethos and a culture of continuous improvement. Ensure compliance with health and safety, procurement, and financial controls, whilst maximising the use of internal resources.
* Build effective working relationships with internal and external stakeholders; proactively identify risks, contribute to strategic planning, and ensure delivery of innovative and value-driven initiatives.
* Produce and present clear and accurate reports and performance updates, and lead on contract management, including tender processes and supplier performance. Attendance at Board and Committee meetings may be required as part of this strategic role.
* Manage complex teams and maintenance processes in a housing or multi-trade environment, including planned and reactive works, voids, repairs and contractor performance. Possess excellent knowledge of building standards, technical specifications, and procurement processes; work across strategic and operational levels.
* Maintain high standards of organisation, proactivity, and motivation to deliver excellent service. Apply critical thinking with strong analytical skills to manage competing demands and make informed decisions.
* Ensure essential requirements for the role, including holding a full UK driving licence and access to a vehicle insured for business purposes.
Qualifications & Skills
* Proven experience managing complex teams and maintenance processes in a housing or multi-trade environment with responsibility for planned and reactive works, voids, repairs and contractor performance.
* Excellent knowledge of building standards, technical specifications, procurement processes; ability to operate across strategic and operational levels.
* Strong people management skills, ability to manage critical projects, and experience in reporting to senior stakeholders.
Benefits
* Pension scheme: Provided with an employer contribution being double the employee contribution, to a maximum of 17%.
* Healthcare: The Group participates in a cashback plan for colleagues.
* Group Income Protection - 50% of salary following 26 weeks of absence.
* Death in Service - 4 x salary.
* Essential Car User allowance.
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