What you will be doing
as a Waste Network Engineer?
1. Putting the customer at the heart of your work; meeting with customers and stakeholders, resolving issues or disputes over ownership.
2. Providing technical expertise and raising the required repair or maintenance work to resolve the customer’s issue.
3. Liaising closely with customer and stakeholder representatives.
4. Working in accordance with Thames Water processes and procedures including operational standards, health and safety and street works legislation.
5. Attending reactive emergencies (e.g. sewer flooding/pollution), managing our customers and prioritizing work on site to mitigate and subsequently resolve the issue as quickly as possible.
6. Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes and pumped main air valves.
7. Acting as a local network expert, sharing information regarding network, safety, health and environmental issues as well as high value repair works.
8. Working with the Asset Damage Investigator to collate evidence of 3rd party damage to our sewer networks, aiding with the subsequent recharges.
9. Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support these.
10. Overseeing contractors to ensure they are adhering to company policies and procedures.
11. You will take personal ownership of customer concerns including customer visits, working closely with stakeholder liaisons, responding to queries and providing a scope of works to resolve issues, with the support of senior technical staff.
12. You will ensure compliance with all relevant regulations and standards including safety, health and environmental legislation, supporting our contractors carrying out repair and maintenance of the sewerage network.
13. The successful post holder will act as a local network expert for a specific geographical area within the South London Waste region but will be expected to travel across the area.
14. You will also be required to work on a six-week rotating pattern that includes working weekends (one weekend in six) and one week of 24hr standby.
What should you bring to the role?
15. Ideally you will either have proven experience in the Waste Water industry or be able to demonstrate at interview a strong interest in the industry, as the technical skills can be taught.
16. Due to the fact you will be spending time dealing with contractors, customers and other stakeholders you need to have excellent communication / interpersonal skills.
17. This role requires a proactive attitude with good problem-solving skills, a flexible approach to working and the ability to prioritize effectively in a reactive environment.
18. The successful applicant should live within the geographical area in which you will be working or be willing to commute to that area for their allocated start time each day.
19. You will require a Full UK Driving Licence.
What’s in it for you?
20. Offering a salary up to £32,000 per annum depending on skills and experience + overtime and a van and a fuel card.
21. 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
22. WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
23. Benefits on Tap, access to discounts, cashback and instant vouchers.
24. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
25. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
26. Ongoing performance development reviews to help you be your best and identify growth opportunities