Overview
The Flow Co-ordinator plays a crucial role in ensuring patients experience a seamless and timely journey through the Emergency Department (ED), supporting the goal of discharge or admission within four hours. As a key member of the ED team, you will work collaboratively with clinical and operational staff to facilitate patient flow, reduce delays, and uphold high standards of care. You will contribute to the achievement of key performance indicators, support real-time decision-making, and actively participate in service improvement initiatives to enhance patient outcomes and departmental efficiency.Responsibilities
* Work within the Emergency Department (ED) to help meet performance targets, ensuring patient flow is maintained and delays are escalated promptly to the Nurse in Charge, CIC/EPIC, Service Manager and Matron.
* Monitor admission activity and elevate appropriately when trigger points are reached.
* Support the completion of actions and delivery of outcomes identified during operational flow meetings within agreed timeframes.
* Record breach reasons for patients exceeding the four-hour target accurately and promptly.
* Maintain confidentiality and security of all patient records, adhering to Trust information governance policies.
* Assist in coordinating patient movements, investigations, and interventions to minimise delays in care and optimise patient flow.
* Direct patients and visitors to appropriate areas, arranging assistance as required.
* Check and respond to emails daily to remain informed of departmental and Trust-wide updates.
* Actively contribute to major incident responses, following the Trust's major incident plan.
* Undertake any other duties commensurate with the role as required by the Operational Managers.
Communication and Liaison
* Maintain clear communication and close liaison with clinical colleagues, including Shift Leads, Service Managers, ED Consultants, the Clinical Site Management Team, on-call staff, and speciality teams.
* Alert relevant staff to patients approaching the four-hour target to ensure compliance with national standards.
* Ensure compliance with the Trust's escalation procedures, informing senior personnel of the current operational position and actions taken.
* Liaise with pharmacists and pharmacy technicians to ensure timely provision of TTO (To Take Out) medications.
* Communicate effectively with patients, relatives, and carers, keeping them informed of discharge plans and ensuring a positive patient experience.
Patient Discharge Coordination
* Support the discharge process by arranging and booking hospital or ambulance transport in line with Trust policy.
* Liaise with the Integrated Discharge Team, Community Matrons, District Nurses, CRT, and other external partners to ensure appropriate referrals are made.
* Ensure TTOs and discharge letters are completed in a timely manner by relevant MDT members.
* Identify and elevate any factors delaying discharge or transfer.
Additional Information
Travel between hospital sites may be required.
All new staff will be subject to a probationary period covering first 6 months in post.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
About Bedfordshire Hospitals NHS Foundation Trust
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Additional Details
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. To help you familiarise yourself with all the requirements of the job, please review all documents attached. Work within the Emergency Department (ED) to help meet performance targets, ensuring patient flow is maintained and delays are escalated promptly to the Nurse in Charge, CIC/EPIC, Service Manager and Matron. Monitor admission activity and elevate appropriately when trigger points are reached. Support the completion of actions and delivery of outcomes identified during operational flow meetings within agreed timeframes. Record breach reasons for patients exceeding the four-hour target accurately and promptly. Maintain confidentiality and security of all patient records, adhering to Trust information governance policies. Maintain clear communication and close liaison with clinical colleagues, including Shift Leads, Service Managers, ED Consultants, the Clinical Site Management Team, on-call staff, and speciality teams. Alert relevant staff to patients approaching the four-hour target to ensure compliance with national standards. Ensure compliance with the Trust's escalation procedures, informing senior personnel of the current operational position and actions taken. Liaise with pharmacists and pharmacy technicians to ensure timely provision of TTO (To Take Out) medications. Communicate effectively with patients, relatives, and carers, keeping them informed of discharge plans and ensuring a positive patient experience. Support the discharge process by arranging and booking hospital or ambulance transport in line with Trust policy. Liaise with the Integrated Discharge Team, Community Matrons, District Nurses, CRT, and other external partners to ensure appropriate referrals are made. Ensure TTOs and discharge letters are completed in a timely manner by relevant MDT members. Identify and elevate any factors delaying discharge or transfer. Assist in coordinating patient movements, investigations, and interventions to minimise delays in care and optimise patient flow. Direct patients and visitors to appropriate areas, arranging assistance as required. Check and respond to emails daily to remain informed of departmental and Trust-wide updates. Actively contribute to major incident responses, following the Trust's major incident plan. Undertake any other duties commensurate with the role as required by the Operational Managers. It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state‑of‑the‑art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
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