Locations: London, Manchester, Birmingham and Bristol
Why this job matters
Our corporate units enable our customer facing units to deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services and buildings. We also oversee our legal, regulatory and compliance obligations too.
Corporate Units play an integral role in setting and delivering our strategy and partnering with our business units in their plans for growth. We shape and steer the direction of the business by managing our people, finances, suppliers, shared services and buildings. And if that’s not enough, we also oversee our legal, regulatory and compliance obligations too.
This role will support the BT Group’s compliance to the Ofcom standard on Metering and Billing (M&B) accuracy, protecting customers from the impacts of incorrect billing & the company from the risks of revenue loss, reputational damage and regulatory censure.
What you’ll be doing
* The production of the group’s monthly billing accuracy reporting submissions
* Stakeholder engagement with Consumer, Business and other business units for matters relating to performance reporting and the group’s wider billing compliance programme. Provide insight based on analysis of source data to help drive improvements in billing accuracy
* Interacting with BT’s external assessors for annual billing accuracy performance audits
* Input to a programme of process improvement leveraging new data, analysis and reporting tools to deliver a future-proofed solution for BT group M&B reporting
* Support the Billing Compliance Reporting Specialist to manage risks around the production of the M&B Compliance
The skills you'll need
* Compliance: Continuously assesses, monitors and reports on compliance, and provides insights to help prevent compliance breaches
* Audit Advisory: Provides insights to support compliance with all aspects of the auditing process
* Data Analysis: Collects and interprets data to uncover patterns and trends.
* Reporting: Presents information in an organised format for a specific audience and purpose.
* Billing: Understands billing processes and systems and implements control to ensure that bills are processed correctly and in a timely manner
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.