Job Title: Regional Facilities Manager – West Midlands & South Wales Salary: Up to £50k Car Allowance Bonus Benefits Contract: Permanent Locations Covered: Hereford, Stafford, Walsall, Cannock, Telford & Merthyr Tydfil Sector: Facilities Management / Property / Retail / Managing Agent The Opportunity A leading managing agent is seeking an experienced Regional Facilities Manager to oversee six retail parks across the West Midlands and South Wales. This field-based FM role covers multi-site operations, hard and soft services, health & safety, compliance, service charge budgets, ESG, and occupier engagement. This is a fantastic opportunity for a Facilities Manager with multi-site, retail, or commercial experience to step into a high-profile regional role with a respected property company. Key Responsibilities. * Deliver day-to-day hard and soft FM services across six retail sites. * Take ownership of a multi-million-pound service charge budget, ensuring cost control, value for money, and accurate reporting. * Ensure health & safety compliance, statutory testing, and risk management across all sites. * Build and maintain strong occupier relationships, acting as first point of contact for queries or issues. * Manage and monitor FM contractors and service partners, driving quality, efficiency, and performance. * Support ESG and sustainability initiatives, including energy management and community engagement. * Conduct regular site inspections and maintain high operational standards. * Oversee fit-out processes for new occupiers and ensure vacant units are maintained to high standards. * Represent the landlord’s interests in the wider community and support the asset/operations team with strategic initiatives. About You * Proven Facilities Manager / Regional FM with experience managing multi-site portfolios, ideally in retail, commercial, or leisure environments. * Strong knowledge of hard and soft services, with practical experience managing contractors. * Experience handling service charge budgets and financial reporting. * Excellent communication, stakeholder management, and customer service skills. * IOSH / NEBOSH / IWFM qualifications desirable. * Full UK driving licence and willingness to travel regionally. Why Apply? * Join a leading managing agent working on a high-profile retail portfolio across the West Midlands & South Wales. * Competitive salary, car allowance, bonus, and market-leading benefits. * Exposure to multi-site FM operations, service charge management, H&S compliance, and ESG initiatives. * Strong career development opportunities in a respected FM property company