Our Opening and Your Responsibilities
The Service Team are looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.
* Customer Interaction: Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
* Service Order Management: Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
* Customer Feedback: Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
* Scheduling: Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
* System Maintenance: Maintain service management systems, ensuring orders are in the correct status and notes are current.
* Team Collaboration: Support other departments to foster a team spirit within the company
What You Need to Succeed
• Strong communication skills – both verbal and written
• Proactive and works well on own initiative
• Excellent attention to detail
• Competent with MS Outlook and MS Excel
• Outstanding Customer Service
Our Offer to You
* Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
* Option to buy or sell up to 5 additional leave days.
* Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
* Trustee-based pension scheme and life assurance at four times salary.
* Fun, inclusive culture with team-building and charity events.
* Culture fostering creativity, autonomy, and success.
* Commitment to learning and career progression.