As a skilled German-speaking customer service professional, you will be responsible for providing top-quality service via inbound and outbound calls, ensuring that each customer's needs are met efficiently and effectively.
This is a full-time and permanent opportunity that offers a dynamic work environment with a mix of remote and office-based work. You will be part of a team that strives to deliver exceptional customer experiences.
Main Responsibilities:
• Responding to customer inquiries via phone and email
• Resolving customer complaints and issues promptly and professionally
• Taking orders and bookings over the phone or via email
• Maintaining accurate records of customer interactions
• Building rapport with customers through effective communication skills
• Demonstrating extensive knowledge of all product ranges
• Handling both B2B and B2C customer calls
Requirements:
We are seeking a motivated and proactive individual with excellent customer service skills, strong attention to detail, and fluency in the German language. The ideal candidate will have previous experience in a similar role and basic computer literacy.
Benefits:
We offer a competitive salary package, including contributory pension scheme, flexible working arrangements, and a range of employee benefits such as gym membership discounts, cycle-to-work scheme, and more. In return for your hard work and dedication, we provide opportunities for growth and development within the company.