Job Description
Job title: Laundry Valet
Department: Housekeeping
Inspired & supported by: Laundry Manager
Salary: £34,322 including service charge
Your purpose will be:
To be a key player at the heart of our operation. Taking pride in providing a high standard of work in the linen room with guest and colleague laundry, dry cleaning and pressing.
You will be accountable for:
* Preparing the linen to help set the teams up for success during the day.
* Handling guest requests, belongings and personal items with the utmost care, security and discretion.
* Preparation and delivery of essential stock promoting a one team mind set
* Keeping a clean and tidy work environment at all times
Your key responsibilities & contribution will be:
* Collecting, processing and delivering laundry, dry cleaning and pressing for guests
* Assist with packing/unpacking/room moves for guests
* To accurately record and charge all items
* Sewing and garment repairs
* To operate laundry equipment correctly
* To assist in controlling linen stocks and linen inventories
* To accurately process and distribute staff uniforms communicating damage and missing items
* To ensure all communications with guests are in line with service standards
* To keep the linen room and equipment clean and tidy at all times
* Other duties as specified by Housekeeping leadership
Qualifications
What you will need to do this role:
Essential:
* The ability to prioritise and organise yourself
* Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
* Able to work under pressure and at high speed.
* Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
* CAN DO attitude and able to adapt to changes
* Problem solving abilities
* Attention to detail
* Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
* The desire to develop your skills to include luggage service, laundry services and other operating equipment (shampoo machine, washing machines, dryers, ironer)
Desirable:
* 1 year minimum experience in the Hospitality Industry preferred. And 6 months minimum in laundry.
* Flexibility. Working between Monday to Sunday.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
* Competitive salary, pension, and life assurance
* 31–33 days of holiday (including public holidays)
* Cashback for wellbeing/healthcare expenses & Perkbox
* Exclusive discounts:
o Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
o 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
o 20% off at other Gordon Ramsay restaurants and Restaurant 1890
* Free stay at The Savoy after probation
* Colleague restaurant, interfaith prayer room and wellness room
* Laundry services for all colleagues
* Gym access, cycle-to-work scheme and Virgin Active membership discount
* Season ticket loan for commuting
* Employee assistance program
* Optician reimbursements, and local discounts for F&B and retail