KBB Recruitment are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process-led environment and enjoys delivering excellent customer service.
This is a fully remote role with quarterly in-person team meetings, £28,000 | Full Time Monday to Friday.
The Role
You will support the end-to-end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers.
Key Responsibilities
* Process orders, verify payments, and prepare quotes/documentation
* Check supplier acknowledgements and resolve discrepancies
* Coordinate deliveries and update customers on timelines
* Handle delays, back orders, and missing items
* Manage queries across multiple communication channels
* Process remedials/returns and maintain accurate documentation
Skills & Experience
Essential:
* Minimum 1 year kitchen industry experience
* Strong admin/coordination background
* Excellent attention to detail and organisation
* Confident communicator
* Strong numeracy and IT skills
Preferred:
* Proactive, solutions-focused, calm under pressure
* Enjoys improving processes and workflows
What’s On Offer
* Full training and onboarding
* Career development opportunities
* Supportive, modern, remote-first working environment
* All equipment provided
How to Apply
This position is being handled by KBB Recruitment.
To apply, please send your CV and a brief covering note
KBB Recruitment are acting as the employment agency for this position