Montu UK | High-Growth HealthTech We’re building the future of pharmacy — at scale. Montu UK is scaling fast, and we’re looking for a Head of Pharmacy Operations who thrives in high-velocity, high-accountability environments. This is a senior, hands-on leadership role at the heart of a business moving from rapid growth to market leadership. You’ll own the engine room of a tech-enabled pharmacy: people, systems, workflows, automation, and performance. Your mandate is simple but demanding — build an operation that can scale fast, stay compliant, and deliver exceptional patient outcomes, every day. This is not a steady-state role. You’ll be designing and scaling an operation in real time, leading teams into triple-digit headcount, solving complex operational problems, and building a digital pharmacy model that performs like a best-in-class tech platform. If you’ve led operations in a scaling tech, e-commerce, logistics, or regulated consumer business, and you’re energised by pace, complexity, and impact — we want to hear from you. What you’ll do Operational Leadership & Scale Own and execute the pharmacy operations strategy to support aggressive growth targets. Design, optimise, and continuously improve end-to-end workflows, automation, and systems to maximise speed, quality, and safety. Scale pharmacy operations teams to 100 FTEs within 6–9 months, without compromising standards. Define and own KPIs, SLAs, dashboards, and performance metrics — you run the numbers, not just the meetings. Relentlessly raise the bar on operational excellence and patient experience. Growth Enablement Act as a core growth partner to leadership, ensuring operational readiness never limits ambition. Identify and remove bottlenecks before they impact patients or revenue. Deliver high-velocity fulfilment in a digital-first, e-commerce pharmacy model. Support rapid launches of new products, services, and care pathways. People, Performance & Culture Recruit, structure, and develop a high-performing, target-driven leadership team. Build strong team leads who own day-to-day execution, quality, and performance. Create a culture of ownership, accountability, continuous improvement, and pace. Supply Chain & Inventory Balance scale, speed, and compliance for controlled drugs, including CBPMs and Schedule 2 medicines. Partner with commercial teams to optimise inventory, reduce wastage, and protect margins. Build resilient, data-driven supply chain processes that scale with demand. ️ Compliance & Risk (as an enabler) Own operational compliance with GPhC regulations and controlled drug legislation. Work closely with the Superintendent and Medical Director to embed safety into scale. Lead audit readiness, inspections, and risk management — proactively, not reactively. Stakeholder Impact Be the operational heartbeat between leadership, regulators, suppliers, and technology partners. Influence big-picture decisions on infrastructure, automation, and long-term growth strategy. What you bring Senior operations leadership experience in a fast-growth, high-performance environment (tech, e-commerce, logistics, healthcare, or regulated consumer). Proven track record of scaling operational teams (50–100 FTEs). Strong commercial mindset with hands-on experience driving KPIs and targets. Systems thinker who loves streamlining processes and solving complex problems. Confident, decisive leader with a bias for action and comfort with ambiguity. Bonus points for Experience in online pharmacy, digital health, or regulated healthcare. E-commerce or fulfilment experience (Shopify or equivalent platforms). Exposure to CBPMs, special medicines, or controlled drug supply chains. Pharmacy degree (BPharm/MPharm) or clinical background. About Montu UK Montu is the UK’s leading medical cannabis company, operating globally with a technology-first, vertically integrated model that reimagines patient care from consultation to fulfilment. Recognised by Deloitte Fast 50 as the fastest-growing tech company in Australia for two consecutive years — with revenue growth exceeding 26,000% and 9,000% — Montu is now the largest business of its kind outside North America. In the UK, we’re building something bold: a scalable, digital pharmacy platform that delivers safe, high-quality care at speed — and we’re looking for leaders who want to build it with us.