Key Purpose of Post:
Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers.
This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience and/or expertise in this field.
Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning.
Deliver excellent customer service.Main Responsibilities of Post:
Where required by a line manager, provide financial support to the IT services function.
Where required by a line manager, provide procurement support to the IT services in accordance with company's financial regulations and Contract Standing orders.
Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin.
Follow IT Services planning and administration processes and policies.
Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values.
Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement.
Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant.
Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures.
Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.
Where required, supervise specialist external technical consultancy.
Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery.
Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the company.
Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law.
Responsible for assets, equipment and materials within the ICT service undertaking.
To carry out any other duties as required, which are reasonable in terms of the nature and level of the post.
To support the effective planning and delivery of the company's IT procurements and ensure that such procurements are legally compliant and provide value for money.
To support the company's effective contract management of IT providers ensuring legal compliance and value for money.
Deputise for the Senior ISP or line manager as required.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy