Enterprise IT Service Desk | Manchester Onsite five days a week
This position sits within Enterprise IT and provides 1st, 2nd and 3rd line support to internal business users. You’ll work closely with internal teams and external partners to ensure reliable, secure, and high-quality IT services across the business.
It’s a hands‑on role combining service desk support, asset management, technical administration, and stakeholder engagement, within a structured, ITIL‑aligned environment.
Key responsibilities
* Deliver 1st, 2nd & 3rd line IT support for incidents, requests and problems
* Troubleshoot hardware, software and desktop issues to resolution or workaround
* Manage resolver queues and work to SLAs and OLAs
* Work closely with Workspace Agility and third‑party vendors
* Build, configure and deploy laptops and end‑user devices
* Manage joiners, movers and leavers processes with HR and business teams
* Maintain IT asset registers, Snow SAM, mobile devices, SIMs and consumables
* Support Microsoft 365, Teams, Azure, Active Directory and endpoint services
* Maintain meeting room technology, AV equipment and video conferencing suites
* Produce and maintain process documentation and end‑user guidance
* Support Enterprise IT projects, audits and continuous improvement initiatives
What they’re looking for
* Minimum 5 years’ experience in an IT support or service delivery role
* Strong experience delivering all levels of support
* Solid understanding of ITIL and ITSM environments
* Experience using helpdesk / service management tools
* Confident supporting end‑user devices and corporate IT services
Technical skills
* Windows 10 / 11 & Windows Server
* Active Directory, Group Policy, DHCP, DNS
* Azure & AWS
* Microsoft 365, Teams & Azure
* Endpoint protection, antivirus & cyber security tooling
* Mobile devices, telephony & tablets
* Application & event monitoring
* Excellent troubleshooting and customer service skills
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