Are you ready to play a key role in helping our members achieve their financial goals? As a Loans Processor, you’ll be the detail-oriented professional working behind the scenes to ensure loan applications are handled smoothly and efficiently. This is more than just a processing role - it’s an opportunity to bring your organisational skills, problem-solving mindset, and commitment to excellent service to a team that values collaboration and a member-first approach. If you thrive in a fast-paced, detail-focused environment and enjoy being part of a mission-driven organisation, we’d love to hear from you! What we’re looking for To thrive in this role you will have: Experience in an administration or customer service role Excellent communication skills Evidence of numerical ability The ability to multi-task and work on your own initiative You are ideally suited if you also have: Understanding and appreciation of the Credit Union movement Experience working in a regulated environment This role will be a great fit for you if you are: Self-motivated and well-organised Confident using MS Office On board with our organisation values – Reliable, Respectful, People-Centric and Passionate. What we are offering You don’t need to have any experience in a Credit Union as full training is provided. Hybrid working is available for all employees, with a minimum 3 days at our offices in Birmingham (between 9am and 4:30pm) and the rest from home if you prefer. We offer enhanced leave, an employer-contributed pension scheme and a friendly and relaxed working environment where you will be supported to develop yourself and your career. Serve and Protect is a great place to work, but don’t take our word for it! We are a Great Place to Work certified company and also earned a place on the Best Workplaces (Small), Best Workplaces for Wellbeing (Small) and Best Workplaces in Financial Services and Insurance (Small & Medium) in 2023. Job Type: Full-time Pay: From From £22,932.00 per year Additional pay: Performance bonus Benefits: Additional leave Bereavement leave Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Sick pay Store discount Work from home Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Customer Service: 1 year (preferred) Work Location: Hybrid - 3 days in Birmingham office (B26 3EA), 2 days from home