Job Title: Operations Excellence Coach (NSO Lead)
Salary Banding: Up to £45k (DOE) + Benefits + Bonus
Contract type: Permanent & Full Time
Location: Field Based – Extensive UK Travel required
Be Part of Something Big
We're not in the chicken business, we're in the flavour business. Part of that is building flavourful experiences and unforgettable moments for our customers and staff alike. Yeah, we've bagged a few accolades on the way (UK's Sunday Times Best Places to Work 2025 & Deliveroo's Restaurant of the Year to be exact) but our core mission is simple: BRING THE FLAVOUR.
As an Operations Excellence Coach, you'll play a critical role in bringing our brand to new locations across the UK. You will travel to new store locations, working closely with cross-functional teams to ensure successful openings. From hiring and training store staff to setting up operational processes, you'll help create smooth, high-energy store launches that set the tone for our ongoing success.
Being a member of the Flavour Team has it's perks:
* Get Your Flavour Fix: Generous staff food policy on shift.
* Bonus Scheme: Unlock a huge opportunities to earn big on top of your earnings through performance-driven bonuses.
* Feed the Fam: Enjoy 20-50% off when dining with friends and family.
* Birthday Time Off: Your special day? It's on us.
* Refer-a-Friend Scheme: Bring your mates on board and earn rewards.
* Discount Platforms: Access retail, dining, and wellbeing perks.
* Flex Your Pay: Use Wagestream to access your wages anytime during the pay period.
* Top-Notch Training: Kick off your Wingstop journey with a tailored onboarding programme.
* Grow with Us: We offer development opportunities to help you rise through the ranks.
* Financial Incentives: Get stuck in by presenting your ideas and receive cash prizes.
* Employee of the Month: Get recognised for bringing the flavour with monthly awards.
* Regular Team Events: From team outings to epic celebrations, we make time to connect and have fun.
* Flexible Working Hours: We know life happens, so we keep it flexible where we can.
* Employee Assistance Programme (EAP): Free, confidential support when you need it most.
* Apprenticeships: Learn while you earn with fully supported development programmes.
* Seasonal Incentives: Extra rewards and recognition during key times of the year.
* Anniversary Awards: Celebrate 3 and 5 years with us in style
* Unlock Higher Earning Potential: Step up, take on more, and watch your rewards grow.
* Private Healthcare with Vitality: Enjoy access to private medical cover, plus wellbeing perks to keep you at your best.
What You'll Do
* Travel: Travel extensively to new store locations, sometimes on short notice, spending several weeks on-site to support each launch.
* Store Set-Up: Lead the end-to-end store opening process, including inventory setup, merchandising, and store layout planning.
* Operational Readiness: Ensure each new location meets company standards in operations, merchandising, and customer service by Day 1.
* Problem Solving: Troubleshoot and resolve any logistical, staffing, or operational issues that arise during the opening process.
* Leadership by Example: Motivate and lead by setting a positive example, ensuring the store team understands and embraces our values and culture.
What You Bring
* Experience: 3+ years of management experience.
* Skills: Communication, and organizational skills, with a talent for people development.
* Travel Requirements: Willingness and ability to travel extensively (up to 80% of the time) and work flexible hours.
* Attributes: High energy, adaptability, resilience, and a hands-on, problem-solving attitude.
Commitment to Diversity and Inclusion
We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know—we're here to assist you.
Ready to add the Flavour?
If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact
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