We are seeking enthusiastic, calm under pressure, team to be our next Night Porter, part of our Hotel Reception team, usually working a 4 on 4 off pattern of night shifts.
In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
Your Night Porter responsibilities will include:
* Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
* Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
* Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
Experience and skills for our Night Porter role:
* Experience of Night Working (preferred)
* Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
* Minimum 1 years Hospitality experience preferred.
* Experience of presenting an environment that exceeds our Guest expectations.
* Excellent punctuality and attention to detail.
With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be just the Night Porter we're looking for!
You will be an integral part of our hotel family, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.
What we offer you:
* Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
* Stream – we offer the ability to access your wages as you earn them, or add to a savings pot
* Retail and supermarket discounts
* Discounted meals & stays across all of the groups hotels around the UK- up to 50% off!
* A development programme to continue your rise to becoming a “Hospitality Superstar”- We love to promote from within our teams - including apprenticeships, accredited and professional training.
* Bike to work scheme
* Parking where available
* Discounted bus fare scheme
* Flexible working hours
* Increasing annual leave
As a Company within Flying Trade Group's family of businesses we own and run 14 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, it's a fantastic place to advance your career, come join us!