Office location: Birmingham / Manchester based or in between these areas
About the role and the Team:
As Residential Team Leader for Hyperoptic, you are responsible for customer acquisition as well as team management. As a Team Leader, you will deliver sales across business and residential markets through in line with various targets. This role is very hands on so you will spend a considerable amount of time in the field coaching, developing and showing agents how to perform to the expected standards.
As this is a people management role managing a team of 8, we are looking for someone who will lead and inspire by acting as a great role model, as well as supporting the team at every stage of their career.
What will you be doing?
1. Meet or exceed sales targets and increase sales conversion rate
2. Inspire manage and motivate the team
3. Monitor every team member to support their development
4. Managing a plan of all team's activities on daily basis, support the team in real time, work with all relevant stakeholders to ensure the smooth implementation of planned activities
5. Demonstrate a structured approach to sales, maximising every opportunity
6. Act as brand ambassador of the company
7. Demonstrate company values in every interaction with customers
8. Present benefits of our service in a clear and understandable way
9. Promote Hyperoptic product and service advantages
What we are looking for:
10. Demonstrated good academic record
11. People management and development skills
12. Proven track record of performance in business sales management
13. Experience working with SMEs
14. Experience working in a field sales management role
15. Experience in the broadband/telecommunications market
Why work for us?
We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
Awarded Broadband Provider of the Year Uswitch Telecoms Awards, as voted for by 20, customers, plus Fair Terms Gold Award. We're also very proud to have been awarded Great Place to Work Certification (-23) and UK's Best Workplaces for Wellbeing
Going beyond the expected
Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
16. We work smarter, together
17. We stay focused
18. We strive for excellence
S ome of our key Benefits
19. Competitive salary
20. 25 days' paid holiday increasing each year, to a max of 35
21. Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
22. Private medical Insurance provided by AXA health
23. Life assurance giving you cover of 4 times your base salary
24. Partnership with the Kings Trust
25. Our pension scheme matches your contributions up to 4%
26. Retail offers — discounts from hundreds of recognisable brands
27. Free Hyperoptic broadband if you live in a Hyperoptic area
28. Enhanced pay for new parents
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.