PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Organisation: Leicestershire County Council
Work Location: County Hall/remote working, Glenfield, Leicestershire, LE3 8RA
Salary: £25,995 - £26,409 per annum (pro rata for part-time)
Working Hours: 37 hours per week Mon - Fri
Contract Type: Secondment for 6 months
Closing Date: 1st March 2026
Interview Date(s): TBC
About the Role
The Service Support Assistant role is part of the wider Business Support Service, and the role includes completing tasks on various information and finance management systems within the timescales given, improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures.
Included in this role is the expectation to receive, respond to and screen telephone calls, emails and other enquiries and therefore to provide a high level of customer care.
The successful applicant will be working directly with the Business Services Manager within Synergy on a designated project. There will also be the opportunity to contribute to training materials and processes. As part of the wider team, an important part of all roles within the service is to provide back-up to colleagues across service areas and to assist in handling urgent work on a day-to-day basis.
We offer the following to all our employees:
• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling services.
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership
• The opportunity to work for an organisation which 95% of our staff say is a good employer.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
* A recognised academic qualifications e.g. GCSEs, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in a relevant area, NVQ 2 in Business Administration or equivalent. Alternatively, you will demonstrate an equivalent level of relevant experience.
* Good computer skills, including a good understanding of MS Office (Word, Excel, Outlook), with the ability to use spreadsheets and perform basic data analysis. You can provide evidence of establishing and maintaining manual and electronic admin systems.
* Demonstrate that you have good organisational skills that allow you to prioritise your own workload and work under minimal supervision whilst maintaining a flexible approach.
* Good written and oral communication skills and can demonstrate experience providing excellent customer care skills.
* Able to produce accurate work to deadlines and demonstrate that you can work effectively as a member of a team.
* Have demonstrated full understanding of the need to maintain confidentiality and have experience working with sensitive information and have a knowledge of CFS, Ofsted inspections and the requirements for CFS
* Able to give evidence of numeracy and statistical analysis skills, including experience working with financial information or in a financial setting.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Rachel Condon - Business Services Manager
Telephone:
To contact my by email, please click here
How to Apply
At Leicestershire County Council we're looking for top talent from all walks of life. Whoever you are, wherever you're from, and whatever your background - we care about what you bring to our organisation, not just what's on your CV. That's why we've designed a recruitment process that's fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning select option 2) or raising a ticket via our online portal:
By applying for this post, you agree to our Terms and Conditions.
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us