Overview
We are Vitesse – the treasury and payment partner of choice for insurance. Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. We operate one of the largest banking and payment settlement networks in the world, giving our customers direct access to 180+ countries and currencies. Through a single integration, insurers can use this network to pay claims quickly and deliver a superior claimant experience.
With over 240+ employees across Europe and the London headquarters, we are collaborative, customer-centric and operate with integrity, partnering with major insurers. We are scaling up and looking for like-minded people to join us on this journey.
Your Mission
We’re looking for an experienced Technical Writer to own the Vitesse Knowledge Hub – our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves contributing to both customer and internal communications related to product or system changes. You’ll transform complex technical concepts into clear, accessible, and structured documentation and collaborate with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery. The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, with opportunities to grow into broader responsibilities across Product and Marketing.
Responsibilities
* Shape the documentation experience to support customer onboarding and long-term engagement.
* Own the end-to-end content lifecycle of the Vitesse Knowledge Hub.
* Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content.
* Champion documentation consistency, structure, and clarity across all knowledge assets.
* Streamline content workflows and updates.
Requirements
* Strong experience as a Technical Writer in a SaaS environment.
* Familiarity with transactional platforms, involving a customer portal and APIs.
* Ability to grasp business and technical concepts quickly and collaborate with product owners and engineers.
* Excellent writing and editing skills, with attention to detail and structure.
* Comfortable using documentation tools such as ReadMe (or similar platforms), GitHub, and generative AI content assistance.
* Proactive, self-organised, and capable of managing multiple documentation streams.
* Strong ability to build relationships with stakeholders and subject matter experts.
* Understanding of documentation as part of the customer experience.
Nice to Have
* Experience in insurance or financial services sectors.
* Knowledge of API concepts and developer-first content.
* Exposure to agile product development and continuous delivery environments.
Benefits
* 25 days Holiday per year (increasing with service) + Bank Holidays
* Hybrid working arrangements – minimum 2 days in the office, Tue-Thu
* Contributory pension scheme
* Enhanced Parental leave
* Cycle to Work Scheme
* Private Medical Insurance with AXA
* Unlimited access to therapy sessions
* Discounted Gym membership
* Financial Coaching
* 2 days of volunteering leave per year
* Sabbatical after 5 years’ service
* Life Assurance (UK employees)
* Ongoing Learning and Development to support career goals
Company Values
Vitesse values are about confident humility, drive to succeed, and tenacious responsibility. We are an Equal Opportunity Employer and are committed to an inclusive environment that enables everyone to perform at their best, free from unfair discrimination. If selected for an interview, please confirm any interview adjustments you would need. Contact information is provided in the job description.
Role Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Marketing, Public Relations, and Writing/Editing
London, England, United Kingdom
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