Job Title: Customer Service Executive
Our client is a recognized global leader in the supply of equipment and services across the Logistics Industry and retail sector.
Role Overview: As a Customer Service Executive, you will manage designated customer accounts, ensuring the delivery of goods and services to optimize quality, business growth, and customer satisfaction. Your responsibilities include providing end-to-end service, from taking customer requests to coordinating internal resources for timely delivery.
1. Forecast, manage, and control equipment stock levels using the company ERP system to plan demand.
2. Ensure customer stores are supplied with the correct equipment for operational purposes and manage budget spend effectively.
3. Align all aspects of service delivery.
4. Prepare and check KPI-driven reports to support smooth account operations.
5. Regularly review key business activity programs.
6. Build and maintain close relationships with key decision-makers within the customer organization.
Requirements:
* Proven track record of relationship-building with customers and delivering excellent customer service.
* Self-motivated, organized, calm, accurate, confident, and a clear communicator.
* Proactive in identifying customer needs and creating new business opportunities within key accounts.
* Ability to engage internal teams (Purchasing, Engineering, Distribution, Installation) to meet customer needs.
* Computer literacy, with proficiency in Excel and other Microsoft Office applications.
Additional Notes: If you are not a passport holder of the country where the vacancy is located, a work permit may be required. Please consult our blog for more information.
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Created on 02/05/2025 by TN United Kingdom.
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