Mandarin?Speaking Resident Advisor
Location: Croft Court, Bristol
Contract: Part-time 25 hours per week
Working pattern: Monday to Friday, specific hours to be discussed at interview
Start date: 1st June
Croft Court, Bristol are looking to appoint a Mandarin? speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents.
Croft Court is a brand?new student accommodation development, opening to students for the very first time in September 2026. This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents.
The Role
As a Resident Advisor, you ll work 25 hours per week, Monday to Friday, supporting the smooth day?to?day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home.
Your responsibilities will include:
* Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email
* Supporting Mandarin?speaking residents and their families, helping them settle into their new home and community
* Helping to build a positive living environment by organising social events and activities
* Managing resident communications via social media platforms and traditional communication methods
* Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments
* Working collaboratively with colleagues on site and across the wider Fresh business
We re looking for someone who is solutions?focused, enthusiastic and ready to make a real impact on the resident experience.
About you
You ll be approachable, organised and genuinely passionate about creating a strong sense of community. You ll be a great listener with excellent time?management and administrative skills, and you ll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court.
Essential requirements
* Fluent in Mandarin and English
* Strong communication and customer service skills
* A proactive and positive attitude
* Ability to work independently and as part of a team
Benefits of working at Fresh
* A dedicated Training team to assist you with development of your on-job training.
* A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
* An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
* Health cash plan to contribute to everyday healthcare expenses.
* Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform.
* Stay active and take advantage of our cycle to work scheme.
* Access to exclusive shopping discounts to help your money go further!
* Life Insurance for peace of mind
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