Overview
Retail Optical Assistant at Vision Express. You’ll assist customers in finding eyewear, help with frame adjustments, repairs, fittings, pre-screening eye examinations and administrative tasks including scheduling appointments, supporting phone lines, and processing payments. Goal: provide excellent customer service and ensure customers leave happy with eyewear that fits and meets vision needs. We are part of EssilorLuxottica.
Responsibilities
* Provide excellent customer service and personalised assistance to customers
* Communicate clearly to translate professional terminology for patients
* Maintain accurate customer records, prescriptions and requirements
* Work as part of a team across the store
* Work under pressure in a fast-paced retail environment
* Demonstrate confidence, passion, drive and enthusiasm
* Promote optical products and services and contribute to store targets
* Arrange and maintain store appearance, keep it organised and stocked
Qualifications/What we’re looking for
* Customer service orientation and ability to address needs and concerns
* Strong communication and rapport-building skills
* Attention to detail with records and prescriptions
* Teamwork and collaboration across the store
* Ability to handle challenging situations in a retail setting
* Interest in optical products and services and ability to explain them
Benefits and incentives
* Sales and performance-based bonus and targeted incentives
* Pension scheme and life assurance
* Free eyewear annually from day one (eligibility)
* Opportunities to get involved in OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program
* 33 days annual leave (plus buy/sell holiday) and flexible health benefits
* Flexible lifestyle benefits including Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work
* Opportunities to engage in company-wide knowledge sharing
Additional details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Retail
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