Bureau / Legacy Manager
Location: City of London (4 days per week on-site)
Employer: Global Insurance Broker
About the Role
We are seeking an experienced Bureau / Legacy Manager to join our London operations within a leading global insurance brokerage. This is a key leadership position overseeing bureau and non-bureau processes, driving operational effectiveness, and supporting legacy remediation across the business.
Key Responsibilities
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Lead the end-to-end management of both Bureau and Non-Bureau processes.
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Oversee IMR, Lloyd’s Account Enquiry, and associated insurer-side workflows.
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Take ownership of legacy issues, implementing practical solutions and long-term process improvements.
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Manage and develop a high-performing team, including workload planning, prioritisation, and performance oversight.
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Deliver against operational and project targets with a strong focus on accuracy, timeliness, and quality.
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Present confidently at Steering Committees and Board meetings, providing clear project updates, data-driven insights, and progress reporting.
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Collaborate with internal and external stakeholders to ensure smooth market interaction and delivery of agreed objectives.
About You
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Strong understanding of insurer-side processes with hands-on experience in Bureau and Non-Bureau operations. Minimum 5 years insurance experience .
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Deep knowledge of IMR, Lloyd’s Account Enquiry, and related market systems.
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Proven background handling legacy accounts and associated operational challenges.
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Demonstrated leadership experience with the ability to set workloads, motivate teams, and drive accountability.
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Target-driven mindset with a proactive, problem-solving approach.
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Excellent communication and presentation skills, with the ability to engage senior stakeholders.
Why join this Firm?
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Play a key role in shaping operational excellence at a global broker.
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Collaborative, supportive team environment.
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Opportunity to lead impactful projects and engage with senior leadership.
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Competitive salary and benefits package