As IT Helpdesk Manager at Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the team delivers high-quality service and support to our partners. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team, and strong priority management.
Key Responsibilities
* Reporting to our Head of Service.
* Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount.
* Develop and implement training programmes and initiatives to support the ongoing professional development of team members.
* Champion a partner-centric approach to service delivery, ensuring customer satisfaction is prioritised in all interactions.
* Collaborate closely with partners to understand their business needs and goals, providing strategic guidance to improve the overall service experience.
* Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations.
* Lead the team from a technical perspective, ensuring the correct resources are available to provide world-class service.
* Mentor Team Leaders to effectively manage day-to-day operations, deliver feedback and coaching.
* Set KPIs and metrics to monitor team performance and present these to Flotek directors and the management team.
What We Are Looking For
* A positive attitude with a can-do approach to everything.
* Strong leadership skills and a naturally supportive style.
* An ICT background within an MSP with experience of leading a team.
* Strong knowledge of Microsoft Windows, M365, premise‑based servers, virtualisation, SharePoint, Azure, backup solutions and security firewalls.
* Solid customer service experience with excellent verbal and written communication skills.
* Commercial awareness, including cost analysis and budget preparation.
* Comfortable with CRMs and documentation solutions.
* Full UK driving licence.
* Day off for your birthday.
* Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
* Give back day to support your chosen charity.
* Savings on gym memberships, shopping and other discounts through Perkbox.
* Social events and team building opportunities.
* Opportunities for professional development and career progression.
Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
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