SALES ADMINISTRATOR DE74, DERBYSHIRE £25,000 MONDAY – FRIDAY 9:00AM – 5:30PM LOOKING FOR SOMEONE TO START ASAP The Role The role is responsible for processing customer quote requests through the Cargo booking platform, supported by effective telephone and email follow-up, to drive conversion and customer satisfaction across all customer levels. Working collaboratively within a high-volume quotations team, the role requires strong communication and coordination with internal departments, client airlines and agents both locally and overseas to ensure seamless service delivery and commercial outcomes. Duties Process new sales quotations by accurately reviewing customer shipment requirements Preparing competitive and compliant pricing Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards Provide timely and professional responses to customers at all levels Ensuring quote details are clearly communicated Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded Conduct proactive telephone and email follow-up with customers to clarify requirements Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings Work collaboratively within a high-performing team managing a large volume of daily quotation activity Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment Communicate effectively across internal departments Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution Experience Required Good customer care skills Good written and verbal English Accuracy and attention to detail Good organisational skills An ability to work under pressure An ability to work independently and as part of a team. Strong administrative skills EMA25