Trainee DC Pensions Technician
Location: Hybrid/London EC2R 7AF, with up to 3 days working from home after an initial period of training.
Salary: £25,250 a year. Up to £27,500 a year for an exceptional candidate with the relevant knowledge, skills and experience.
Type of contract: Permanent. Full time. 35 hours per week, Monday to Friday.
This is an incredible learning opportunity, offering a first step to a career in a financial environment!
We’re the Trustee and administrator of a multi-employer hybrid pension scheme, and a Master Trust, looking after the pensions of more than 80,000 members.
We’re a friendly team of around 70 people who work part of the week from home and at least two days each week in our central London office.
SAUL Trustee Company (STC) is ranked the 20th Best Company to work for in the UK in 2024 and we have a one-star accreditation as an outstanding place to work.
This Trainee DC Pensions Technician role supports the day-to-day management of SAUL’s Defined Contribution (DC) pension plan (SAUL Start), and hybrid (DB and DC) membership, working closely with the DC administration provider, Assistant DC Benefits Manager and DC Benefits Manager to facilitate the smooth running of the Scheme.
You will be responsible for:
* Conducting SAUL Start tasks in accordance with Scheme Rules and agreed processes and methods, seeking guidance where required.
* Proactively assisting and supporting the DC team with all matters relating to service delivery.
* Administering casework in accordance with client service agreements and deadlines, ensuring accuracy and quality in all work activity. Identifying, and raising with the Assistant DC Benefits Manager, any areas of risk. Operating best practice and ensuring processes are followed. Making suggestions to improve work processes to ensure they remain effective and efficient.
* Ensuring the accurate management of SAUL Start error rectification work, including the completion of casework within SLA, and reporting any service failures to the Assistant DC Benefits Manager.
* Maintaining accurate DC records.
* Recording complaints and compliments and dealing with responses in conjunction with the Assistant DC Benefits Manager and DC Benefits Technician. Escalating complaints and risks to the business promptly to the Assistant DC Benefits Manager.
* Keeping up to date with DC changes and new developments, including technology, to meet the requirements of the role, and asking for assistance where needed.
* Undertaking any other ad hoc tasks that may be required as part of SAUL Start and hybrid administration.
To be considered for this role you will need to demonstrate
* Education to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experience
* Experience of working with Microsoft products, particularly Outlook and Excel
* Experience of working with systems, following processes and procedures
* Experience working within a team towards a common goal
* Accuracy and ability to follow instructions
* Excellent workload-planning and prioritisation skills
* Good written and oral communication skills, and
* Ability to work well within a team.
* Other desirable knowledge/experience
* Administration experience
* Customer service experience
* Experience of working with an external supplier.
What we offer
* Hybrid working
* Flexi time with the ability to generate additional leave.
* 26 days holiday entitlement, including 3 days of Christmas closure.
* Best-in-class pension scheme. A generous employer contribution to your pension, and life insurance while you’re paying in.
* Getting to work schemes.
* Private Medical Insurance.
* Social activities during the year.
To find out what we offer in more detail, please check our website!
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today!
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